Mallory’s Terms of Business and Service Promises

The documents below set out the context in which our two principal trading companies - Mallory International Ltd in the UK and Mallory International MIE in Ireland - provide goods and services to our international customers. Please download and read these. If you have any queries, please contact us.

Customer Service Level Agreement

As one of the UK’s leading consolidators, we offer a world-class level of customer service to educational institutions around the world who value quality. This document sets out in detail the various commitments we make in providing these services.


Terms and Conditions of Business

This document takes a more formal approach in explaining the terms and conditions that we attach to the supply of goods and services to customers. This includes our terms for handling orders, packing and dispatch, payment, delivery and returns. Customers are advised to read these before ordering so as to avoid any possible misunderstanding at a later stage.